Experience · Portfolio
Experience
A progressive career across Western Union, Hospira, Volcano Corporation, Philips, and higher education—from frontline support and engineering to product-lifecycle and quality leadership.
Cross-functional systems leadership across technical operations, product quality, regulatory compliance, software validation, design controls, risk management, and continuous improvement. Experience spans the full product lifecycle—from development and manufacturing through launch, sustaining engineering, and post-market surveillance—alongside enterprise application implementation, Tier 2 support, and operational continuity.
Career history
Special assignment — transition, remediation, and operational continuity
Philips · July 2026–September 2026
Bothell, Washington, United States
- Supported remediation workstreams focused on evidence, systemic corrective actions, and sustainable operating controls.
- Built capability and transferred critical operational knowledge to successor leaders and cross-functional partners.
- Stabilized priority quality-system processes and supported continuity during a leadership transition.
Safety, Quality and Regulatory Leader
Philips · September 2021–June 2026
Bothell, Washington, United States
- Led the Quality and Regulatory groups for the Oral Healthcare business unit.
- Oversaw quality and regulatory support across design, development, manufacturing, launch, and post-market surveillance for global software and hardware products.
Head of Product Quality Engineering
Philips · August 2019–September 2021
Bothell, Washington, United States
- Led Product Quality Engineering support for software and hardware development projects.
- Supported Design History Files, design controls, and product risk management.
Sustaining Quality Assurance Manager
Philips · January 2018–July 2019
San Diego, California, United States
- Managed design changes across the existing product base.
- Oversaw post-market surveillance monitoring and reporting.
Quality Operations Manager
Philips · July 2015–December 2017
Costa Rica
- Led Quality Receiving Inspection, Quality Engineering, Quality In-Process Inspection, and Quality Final Inspection departments.
Quality Operations Supervisor
Volcano Corporation · August 2014–June 2015
Costa Rica
- Led Quality Engineering, Quality Receiving Inspection, and Quality Training departments.
Quality Compliance Supervisor
Volcano Corporation · August 2013–August 2014
Alajuela, Costa Rica
- Led compliance, documentation, and training groups.
- Served as an internal auditor for the Volcano Costa Rica site.
Quality Section Manager
Hospira · March 2013–August 2013
San José, Costa Rica
- Managed Global Documentation Control activities for the infusion-pump area.
- Served on the core team for global design-controls remediation and as a Hospira Global Internal Auditor.
Senior Quality Engineer
Hospira · August 2011–March 2013
San José, Costa Rica
- Held successive responsibilities in quality engineering supervision, quality analysis and continuous improvement, and documentation-center supervision.
- Supervised teams of engineers and technicians and served as a Hospira Costa Rica internal auditor.
Senior Validation Administrator
Hospira · January 2011–August 2011
San José, Costa Rica
- Supervised validation engineers and technicians and supported validation-system design and maintenance.
Software Validation Engineer
Hospira · March 2009–December 2010
San José, Costa Rica
- Supported and improved software validation systems.
Electromechanics Professor
Hispanoamerican University · May 2012–May 2013
Costa Rica
- Taught one Saturday electromechanics course.
Lead Systems Support Engineer
Western Union · January 2008–March 2009
San José, Costa Rica
- Supervised five engineers responsible for implementing and supporting internal applications.
Senior Systems Support Engineer
Western Union · January 2007–January 2008
San José, Costa Rica
- Implemented and provided Tier 2 support for proprietary company software.
- Supported and trained junior personnel.
Junior Systems Support Engineer
Western Union · January 2005–January 2007
San José, Costa Rica
- Implemented proprietary company software and provided Tier 2 support.
Customer Service Specialist
Western Union · March 2003–January 2005
San José, Costa Rica
- Supported Western Union agents worldwide.
- Analyzed financial issues and resolved agent accounting problems.
Industries
- Financial services
- Medical devices
- Manufacturing
- Software development